What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long does it take for an upgraded membership to take effect?

    Asked by MarianHope on June 15, 2016 at 12:42 PM

    We reached our limit on transactions yesterday, so we upgraded to Bronze this morning.  However, we are still unable to receive forms and transactions.  How long can we expect the upgrade to take or is there something we are missing?  Thank you!

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    JotForm Support

    Answered by Charlie on June 15, 2016 at 01:50 PM

    It should actually be instant as long as the payment has been completed. I checked your account and you are now in Bronze plan. Your account is active and the forms are still accessible.

    May we know if you are getting any error messages when you try the form?

    We'll wait for your response.