JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I understand that you are trying to download the submission data of encrypted forms in your account and see that the data is encrypted. Unfortunately, there is no other way to decrypt the form data other than viewing from the form submissions. I see that this issue is already been forwarded to our backend team and they are looking into it. Please confirm you are referring to the same issue so that we can forward this thread to our backend team to take a look. Please let us know how you are trying to download the data of your JotForms.
If you are referring to something different, please let us know. We will be happy to assist.