What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long before I receive the input from a form submission?

    Asked by sanibeltechnologies on June 15, 2016 at 01:59 PM

    Hi. I created a free account. I then created a form using one of your templates and embedded it into a website. The form appears fine and I can complete. I click Submit and it says that the form sent. However, I have not gotten an email with the information in over 20 minutes. I've completed this process twice. How long does it take to get an email from the system? Thank you!

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    JotForm Support

    Answered by BJoanna on June 15, 2016 at 03:25 PM

    Email Notification should be sent right away, when form is submitted.

    I have inspected webpage you provided, but I was not able to see your embedded form. I found your form when I inspected page source of your webpage and I found that form that is embedded there is deleted. After that I have check your account and I found your form inside of Trash folder. You can restore your form from trash folder to my forms folder. Inside of this guide you can find how: 


    I have checked email history log on your account and I saw that you made three test submission that failed. Most likely you did not set recipient email address inside of your email Notification.

    Inside of this guide you can find how to set up email Notification: 


    Hope this will help. Let us know if you need further assistance.