What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not working

    Asked by ohjoy on June 15, 2016 at 02:15 PM
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    JotForm Support

    Answered by david on June 15, 2016 at 03:43 PM

    I checked your most recent form and it looks to be working without issue.  May I ask, what specifically is not work?  Let us know and we will be happy to have another look.

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    Answered by ohjoy on June 16, 2016 at 08:45 AM
    Apparently, you have to add a submit button. Jotform is not user-friendly.
    It takes some investigative work to figure it out. Thankfully I have a
    friend who helped me with the submit button, or I would have never found
    it. I feel like the submit button should be automatic when you add a
    payment section. Common sense.
    ...
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    JotForm Support

    Answered by BDAVID on June 16, 2016 at 10:39 AM

    The submit button is automatically added when you create a new form:

    If by any chance you delete it, you can manually add it from the Basic Fields tab:

    If you need anything else, please open a new thread, we will be glad to assist you.

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    Answered by ohjoy on June 16, 2016 at 12:45 PM
    A submit button is NOT automatically added. I had to go to the menu on the
    left and add it myself. My customers could not check out.
    ...
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    Answered by ohjoy on June 16, 2016 at 12:45 PM
    I guess it's possible that I deleted it. But my friend that showed me
    where to find it, also had to add.
    ...
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    JotForm Support

    Answered by david on June 16, 2016 at 01:47 PM

    No worries at all.  The submit button should indeed be added with every newly created form.  However, if you used a template to create the form and the template did not have a submit button, it may not have been included.