- aewms1Asked on June 15, 2016 at 03:02 PM
- JotForm SupportEltonCrisAnswered on June 15, 2016 at 05:26 PM
You need to upload the key on your form submissions page or on the specific submission URL when you open it from your email.
Take note that when form encryption is enabled on the form, downloading submissions to excel or creating reports isn't possible. However, when you do so, data will remain encrypted on the downloaded file. You have to view these data in your form submissions page or through the submission URL.
If you have further questions, let us know.