What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where do you input the private key to view the encrypted submissions once you covert the data into PDF or Excel?

    Asked by aewms1 on June 15, 2016 at 03:02 PM
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 15, 2016 at 05:26 PM

    You need to upload the key on your form submissions page or on the specific submission URL when you open it from your email.

    Take note that when form encryption is enabled on the form, downloading submissions to excel or creating reports isn't possible. However, when you do so, data will remain encrypted on the downloaded file. You have to view these data in your form submissions page or through the submission URL.

    If you have further questions, let us know.