What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem adding Paypal

    Asked by modea on June 15, 2016 at 04:30 PM


    I have set up a form and added a paypal payment section and when I test it I get the following 

    Kind Regards,



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    JotForm Support

    Answered by EltonCris on June 15, 2016 at 07:04 PM


    The problem is with your Paypal account. First off, make sure that your Paypal account is verified and is able to receive payments. We suggest contacting PayPal customer support to find out why your PayPal account is unable to receive payments.

    Thank you!