What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My users have reported extreme lag times in entering information.

    Asked by homehealthsolutionsllc on June 15, 2016 at 08:07 PM

    Could this be a server issue?

    slow form lag
  • Profile Image
    JotForm Support

    Answered by jonathan on June 15, 2016 at 09:59 PM

    There was no reported down time on our end as of this time. 

    I did test your form https://www.jotform.us/form/61636340144146 and I noted that it is a long form with multiple pages. But I did not encounter the lag time when test using the form.

     

    Please let us know if issue still happen up to this time.

    Thanks.