Email Notifications: Submissions through emails are not being received

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    Asked on June 15, 2016 at 08:40 PM

    I manage two accounts.  The new account, Southern Pines Business Association (this one), I am not receiving submissions.  I have set it up the same as the other account.  Tested the email address, copied and pasted it in Jot Form and not working.  The email for this account is (

    Any suggestions

    Tom Zaleski


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    Answered on June 15, 2016 at 10:29 PM

    I have checked your email address and I could not find it in our bounce list, which is one of the reasons why emails are not sent from JotForm, I have submitted one of your forms (61666472846164) and I can see the email was successfully sent: 

    I would suggest you to ask your email provider to white-list our IP addresses, but this will work only if you are sending emails with our default sender email addresses: Whitelisting-JotMails-IP-Addresses

    If this still does not work, please try setting up SMTP in your form, here is the guide to do it: How-to-Setup-SMTP-for-a-Form

    If after doing this you are not receiving emails, please the let us know.