What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications: Submissions through emails are not being received

    Asked by SPBA on June 15, 2016 at 08:40 PM

    I manage two accounts.  The new account, Southern Pines Business Association (this one), I am not receiving submissions.  I have set it up the same as the other account.  Tested the email address, copied and pasted it in Jot Form and not working.  The email for this account is (so.pinesba@gmail.com)

    Any suggestions

    Tom Zaleski



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 15, 2016 at 10:29 PM

    I have checked your email address and I could not find it in our bounce list, which is one of the reasons why emails are not sent from JotForm, I have submitted one of your forms (61666472846164) and I can see the email was successfully sent: 

    I would suggest you to ask your email provider to white-list our IP addresses, but this will work only if you are sending emails with our default sender email addresses: Whitelisting-JotMails-IP-Addresses

    If this still does not work, please try setting up SMTP in your form, here is the guide to do it: How-to-Setup-SMTP-for-a-Form

    If after doing this you are not receiving emails, please the let us know.