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    Why have the forms all of a sudden not being sent to my e-mail

    Asked by lenhartb on June 15, 2016 at 08:56 PM

    2-3 days ago, I noticed that forms submissions are not being e-mailed to: "lbrown@lasslc.org." I didn't do anything different but now I am not getting submissions from potential applicants.

     

    Please advise! Thanks.

     

    Lenhart Brown

    emails not sent not getting emails notification email
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    JotForm Support

    Answered by Welvin on June 15, 2016 at 10:35 PM

    Your email address has been added to our bounce list and this is the reason why you're not getting any emails from your form. Here is the result from our logs:

    lbrown@lasslc.org is IN Remove the bounce list  

     

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I've fixed this to our end, but to prevent this from happening in the future, please do the following:

    1. Whitelist our list of IP Addresses and Sending Domains to your server: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    2. Add noreply@jotform.com and noreply@formresponse.com to your safe sender/contact list.

    Plese check and read the following guides for more information:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications