What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My hosting service say that a CNAME must end with a period.

    Asked by willfarrinterpreting on March 21, 2012 at 10:23 AM

    My hosting service say that a CNAME must end with a period. So I tried that. Didn't work. My hosts support asked if URL forwarding was an option. Is it?

    This is a re-post of a comment on How to use Custom Domains with Jotform

  • Profile Image
    Chief Technology Officer

    Answered by eee on March 21, 2012 at 11:41 AM


    You can use it also with a period at the end, 

    Example : customerForms.my-company-domain.com CNAME custom.jotform2.com.

    We do not suggest you to use URL forwarding, but it's also available,too. But you have to use the URL that is given to you by Jotform.

    Example : 

    I have a form at address http://www.jotform.me/form/20743051477451

    Then I have to give that URL to my hosting provider to make URL forwarding from my domain such as ; 

    http://customerForms.eee.com/form/20743051477451 -> http://www.jotform.me/form/20743051477451

    Kindest Regards,


  • Profile Image

    Answered by willfarrinterpreting on March 21, 2012 at 04:15 PM

    Thanks!  It was an issue on my host's side. Everything is resolved.  Thanks for a great service and product.

    Will Farr Interpreting, LLC