What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Preview Before Submit Widget: It is not allowing the input mask to be applied.

    Asked by sisters7 on June 15, 2016 at 11:03 PM

    I set up the telephone numbers correctly with input mask; when a registrant input her telephone #, it was in the correct formate, (999) 999-9999. Now something happened, even with input mask enabled, the telephone# shows up like 9999999999.

    What happened? Please help. Thank you.

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    JotForm Support

    Answered by Kevin_G on June 16, 2016 at 12:10 AM

    I have tested your form and I was able to replicate the issue, the mask is not being applied, but this happens only when the widget "Preview Before Submit" is added to the form, I can see you're using this widget, removed it from your form and then the input mask started to work. 

    I will report this issue to our second level and our developers will take a look to the issue, we will let you know when this is resolved. 


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    JotForm Support

    Answered by TitusN on June 17, 2016 at 05:09 AM


    It's been fixed - Your input mask will work as expected - please check and let us know. 

    Sorry for the inconvenience.