What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Accidentally deleted submissions

    Asked by RamaZang on June 16, 2016 at 03:00 AM


    I have deletet some submissions, that shouldent have been deletet, because i thought that it had been sent to my mail. Mut the latest submissions havent arrived in my mailbox - i have checked everywhere - and the mailadress is correct in the system - why havent it been sent to me. I would cleen the form, at to my fear se, when i have pudded the button - that there were names i havent seen before... what do i do?


    Dearly Birgitte

  • Profile Image
    JotForm Support

    Answered by liyam on June 16, 2016 at 03:41 AM

    Hello Birgitte,

    I'm not sure if it's possible to retrieve deleted submissions, but we can probably search for the logs to check the submissions that were sent to your email. If you can provide us information such as the form ID in issue, it will be great.

    Just to confirm, have you checked your junk mail folder and if in any case, are you checking your email via the browser or by using an email client application such as Thunderbird, MS Outlook, or Eudora?