What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What does "Upload Space Total" mean?

    Asked by molney14u on June 16, 2016 at 04:18 AM

    I am confused about this. It says I have 10gig of upload space, but what is that?

    Is this a maximum per month, per year?

    Is there a way to delete the files to gain the space back?

    What is the difference between Upload Space Total and Submission Space Total?


    I appreciate any clarification you can give me on this.


    Thank you,


  • Profile Image
    JotForm Support

    Answered by liyam on June 16, 2016 at 05:39 AM

    Hello Mark,

    The upload space adjusts depending on the number of file submissions you have received and the file size accumulated by your account. It stays as is as long as you do not delete your submissions. So the way to reduce your file storage space is to simply delete your submissions which has files submitted with it.

    Upload space refers to the files received by your account.  Submissions storage on the other hand is simply about the submission counts. Free users are limited to 500 submissions and that once they exceed the limits, the oldest submission in their account will automatically get deleted, unlike for paying subscribers whose submissions shall not get deleted.

    Hope this clarifies your concerns. 

    Feel free to let us know if you have further questions.