Attachment in file upload does not get forwarded

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    Asked on March 21, 2012 at 11:18 AM


    Although our forms are accessible to the customer, and we receive them, any attachment added does not get forwarded.

    Thank you for your help,


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    Answered on March 21, 2012 at 11:26 AM

    This is now fixed. Sorry about that. 

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    Answered on March 21, 2012 at 11:31 AM


    I tried a new form... same result.

    Should I wait awhile or is there something I need to do on my end?

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    Answered on March 21, 2012 at 12:34 PM

    Hi Abie,

    The issue on the file upload not working was fixed already a while ago. Are you still having issue? I also experience the same scenario while I was in the Form Builder page(I though it was not fixed yet). But I logout and clear my browser cache, login back and tested the upload form that was not working earlier, and it work this time. Please try doing a browser refresh CTRL+F5, or clear browser cache, and also login/logout to JotForm.

    Please inform us if it get sorted out this time.