What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Edit Link reference the original "jotform" domain

    Asked by Firas on March 21, 2012 at 11:22 AM

    Hi,

    My edit links reference the original domain "jotform" not the new one one that my form is using "jotformpro" and hence when anyone uses that link, it shows an error:

     

    Invalid Form URL
    This form is not available for this domain.
    http://www.jotformpro.com/form/20768393112958

     

    I am able to access the form when I change it manulay. Please help to fix thsi as soon as you can.

     

    Regards,

    Firas

    JotForm edit link domain
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    JotForm Support

    Answered by Goldo on March 21, 2012 at 02:16 PM

    I have forwarded the case to our developers. We will get back to you as soon as possible.

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    JotForm Founder

    Answered by aytekin on March 22, 2012 at 02:58 AM

    You will just need to edit your email so that it points to jotformpro.com instead of jotform.com

     

    To change body of your email, open your form on the Form Builder and then:

    1. Click on "Setup and Share" tab,

    2. Click on "Email Alerts",

    3. Select "Notification",

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    JotForm Founder

    Answered by aytekin on March 22, 2012 at 03:01 AM

    Sorry, please ignore my last post. Agreed, there is a bug with the {edit_link} tag. 

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    JotForm Support

    Answered by seyhuns on April 06, 2012 at 10:32 AM

    This bug is fixed.

    Thank you for reporting.

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    Answered by Kim Raes on January 29, 2016 at 05:17 AM

    Hello

    We are 3 years later? and the bug still exist. I'm a EU customer so i'm on jotformeu

    my domain is redirected to jotform, i changed the cname 

    but i get the same problem

    my link http://aanvraag.afckredieten.be/53405202406341??kostprijsVan900={kostprijsVan}&betaaldVoorschot901={voorschot}&welkBedrag={teLenen}&jkp={hetJkp}&looptijd903={looptijdVeld}&maandelijkseAflossing={maandelijkseAflossing}&totaalbedragOp={opEinddatum}

    printscreen

     

    How can i make this work?

     

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    JotForm Support

    Answered by mert on January 29, 2016 at 11:10 AM

    Hi there,

    According to my tests on EU accounts, I didn't replicate the same issue with you, the "{edit_link}" on the email sends users to the correct domain which is "eu.jotform" in our case. Please, see it from the below:

     

    Also, please make sure that you have followed the same path with the guide by checking the steps from the link below:

    http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

     

    In addition, using a custom domain doesn't change anything, the link should be redirects to the correct domain and works.

     

    For further assistance, please don't hesitate to contact us.

    Thanks.