What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Views count is counting my views

    Asked by oitent on June 16, 2016 at 06:55 AM

    Hello,

    I just realised that jotform is counting my own views of my form either from my device or from within wix. That makes it hard for me to work on my design and how it displays on different devices.

    I

    s that a way to keep those views from being counted?

    Is that something that JotForm is considering when counting views?

    count form views views counting
  • Profile Image
    JotForm Support

    Answered by beril on June 16, 2016 at 08:02 AM

    As a free user, you have 1000 Form view limit per month. When you embed your form to your website and viewed by somebody, the counter will increase each time when your form is loaded. Once you reach the monthly limit, you don't receive more submissions until next month. 

    Please check the guide below for more information about form view limit:

    https://www.jotform.com/blog/191-Announcing-Pricing-Modification-Form-View-Limits

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    JotForm Support

    Answered by beril on June 16, 2016 at 08:03 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/862188

     

  • Profile Image

    Answered by oitent on June 16, 2016 at 08:07 AM

    You know, this does not answer my question. I know what I can do with the free version. Please take your time to read my question about my own views. The thread that you created with just a portion of what I asked doesn't really give context to who's looking for the same answer as me.

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    Answered by kingkest on June 16, 2016 at 08:09 AM

    They count all views and submissions including your own views and submissions even if you consider them "test" submissions or views to get your page right.

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    Answered by oitent on June 16, 2016 at 08:33 AM

    Ok, thats really disappointing though… There should be a way to do form fill testing and submission from my end without getting it counted, especially if you're a paying costumer…

    And yes, I do consider them "test" as will any other costumer you have. We have to do that to get it right.

    And thats definitely something I will pass along to my client when referring JotForm.

  • Profile Image
    JotForm Support

    Answered by beril on June 16, 2016 at 10:00 AM

    First of all, thank you for letting us know about your recent experience with our form view limit. We apologize if our pricing plan didn't meet your expectations. I've answered how to disable form view limits while you're testing your form.

    https://www.jotform.com/answers/862188

    Alternatively, you can also let us know while you're testing your form. At that situation, we can reset your form view limit. All of our customers are so valuable for us and we don't want to make you sad. Feel free to contact us anytime. We will be glad to assist you.