What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form with is a donation form linked to my Stripe account is not working on mobile devices.

    Asked by msnilknarf on June 16, 2016 at 08:42 AM
    Mobile donation devices
  • Profile Image
    JotForm Support

    Answered by Charlie on June 16, 2016 at 10:48 AM

    Could you please provide us more details of what you meant? Are you getting any error messages when you submit the form on a mobile device? Or the form is just not responsive?

    May we also know if the form is embedded on a website? If it is, could you please provide us the link to it?

    I went ahead and cloned your form and tested it in my end using our test Stripe account, I was able to submit the form without any problems.

    We'll wait for your response.