- LuisAranaAsked on June 16, 2016 at 09:37 AM
Hello, I changed my e-mail for the account.
On my FORM I putrecipient same e mail.
no Notifier and no Autoresponse is working.
Now I am in googlechrome because on safari I saw is not working well jotformweb.
thank you for helping.
- JotForm SupportliyamAnswered on June 16, 2016 at 11:35 AM
I noticed that your email address rejected a number of test email alerts from JotForm. Can you try adding firstname.lastname@example.org to your address book?
Also, if possible, can you contact your email service provider and ask them to whitelist the following IPs found on this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
If you have another email address, you can add that email account on your JotForm account via SMTP and use that as your sender. You can setup an SMTP on your JotForm account following this user guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please do let us know if you have more questions.
- LuisAranaAnswered on June 16, 2016 at 12:59 PM
Ok I am contacting service e-mail provider
- JotForm SupportliyamAnswered on June 16, 2016 at 02:01 PM
Thanks for your response, LuisArana.
Please do get back to us if you have other questions or concerns.
Best regards :)
- LuisAranaAnswered on June 16, 2016 at 02:19 PM
Hi, I call to godaddy and they told me that they do not have noreply@jotform blocked.
Also a copy of each step of this post is going to my e-mail email@example.com succesfully.
but no notifier and no autoresponse is working
any other way to found this problem?
thanks for helping.
- JotForm SupportdavidAnswered on June 16, 2016 at 04:01 PM
The notifications look to be going through when sent from our address, however they fail when sent via your SMTP. Change your sender email to "firstname.lastname@example.org":
And the emails should go through without issue. If you require sending via your SMTP, make sure your settings are correct:
- LuisAranaAnswered on June 16, 2016 at 05:01 PM
Hello, thanks for help, I changed on both to notreply@jotform and is going well on 2 last submitions.
Now I need to add some info on PDF of autoresponse.
- JotForm SupportdavidAnswered on June 16, 2016 at 06:07 PM
The submission PDF can indeed be edited, to do this, go to Submissions page, click on a PDF icon and then open a Customize PDF editor.
Move fields per your requirements.
- JotForm SupportEltonCrisAnswered on June 17, 2016 at 10:15 AM
We will answer that question on a separate thread here https://www.jotform.com/answers/863274.