What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get a JotForm response to go to someone's email?

    Asked by jessica_marra on June 16, 2016 at 10:02 AM

    We have the email's set up to send to the person's email....but they are not going to them directly. We think it is a glitch, since it has worked before....please respond to me via email spalser@wwd.com

    Page URL:
    https://www.jotform.com/submissions/61384483996169

    how can jotform response go to someone email
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    JotForm Support

    Answered by John_Benson on June 16, 2016 at 12:09 PM

    The email recipients of this form (https://www.jotform.com/61384483996169) are listed in the bounce list. I have removed it from the list so you should be able to receive new notifications.

    a***le@wwd.com is IN Remove the bounce list
    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
    a***le@wwd.com is NOT in the unsubscribe list

    km***uso@wwd.com is IN Remove the bounce list
    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
    km***uso@wwd.com is NOT in the unsubscribe list

    Please try contacting your email provider and ask them to whitelist JotMail IP addresses. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:
    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you need further assistance. Thank you.