How can I get a JotForm response to go to someone's email?

We have the email's set up to send to the person's email....but they are not going to them directly. We think it is a glitch, since it has worked before....please respond to me via email spalser@wwd.com

The email recipients of this form (https://www.jotform.com/61384483996169) are listed in the bounce list. I have removed it from the list so you should be able to receive new notifications.

a***le@wwd.com is IN Remove the bounce list
Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
a***le@wwd.com is NOT in the unsubscribe list

km***uso@wwd.com is IN Remove the bounce list
Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
km***uso@wwd.com is NOT in the unsubscribe list

Please try contacting your email provider and ask them to whitelist JotMail IP addresses. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

Please check these guides as well:
- https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
- https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

Let us know if you need further assistance. Thank you.