What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have stopped receiving email notifications when a form is submitted

    Asked by specialtygroup on June 16, 2016 at 10:07 AM
    email notifications email receiving bounce list
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 16, 2016 at 12:10 PM

    I have checked your account and I can see that you have failed email messages to the email address set as the recipient of your email notifications. When I checked it further I saw that it is on the bounce list. 

    Result: i***@spe********oup.com is IN the bounce list

    Reason(s) : 554 Service unavailable; Client host [mta#] blocked by psbl.surriel.com; Listed in PSBL, see http://psbl.org/listing?ip=a.b.c.d

    I have removed the email address from the list and it should work properly now like before. 

    However, I would still suggest you check the instructions on the guide below to prevent this from happening again in the future.

    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    You can also try Whitelisting-JotMails-IP-Addresses.