-
rickersAsked on June 16, 2016 at 10:32 AM
-
John_BensonReplied on June 16, 2016 at 12:27 PM
Your email address is in the bounce list. This is the reason why you are not getting emails from JotForm. I just removed it so that you can receive new notifications.
Result:
rick***@iw.net is IN Remove the bounce list
Reason(s) : spamI checked your form notification and I can see that the settings are correct. Please try whitelisting our JotMail IP addresses. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Please check these 2 guides as well:
- https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
- https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-ListLet us know if you need further help. Thank you.