- rickersAsked on June 16, 2016 at 10:32 AMPage URL:
- JotForm SupportJohn_BensonAnswered on June 16, 2016 at 12:27 PM
Your email address is in the bounce list. This is the reason why you are not getting emails from JotForm. I just removed it so that you can receive new notifications.
email@example.com is IN Remove the bounce list
Reason(s) : spam
I checked your form notification and I can see that the settings are correct. Please try whitelisting our JotMail IP addresses. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Please check these 2 guides as well:
Let us know if you need further help. Thank you.