What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not getting any emails

    Asked by rickers on June 16, 2016 at 10:32 AM
    Page URL:
    www.rickers.com

    any emails not getting
  • Profile Image
    JotForm Support

    Answered by John_Benson on June 16, 2016 at 12:27 PM

    Your email address is in the bounce list. This is the reason why you are not getting emails from JotForm. I just removed it so that you can receive new notifications.

    Result:
    rick***@iw.net is IN Remove the bounce list
    Reason(s) : spam

    I checked your form notification and I can see that the settings are correct. Please try whitelisting our JotMail IP addresses. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please check these 2 guides as well:
    - https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    - https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you need further help. Thank you.