What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Adobe eSign widget: Unable to sign document, shows error in the browser console

    Asked by MarcusBB on June 16, 2016 at 10:55 AM

    My adobe esign widget is not working on any of my forms.  After you put in the email address you are unable to click the esign button.  I have re-authenticated it several times successfully and it still does not work.

    Page URL:

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    JotForm Support

    Answered by Charlie on June 16, 2016 at 12:44 PM

    I was able to replicate the problem, the browser console also shows error whenever I clicked the "Sign with Adobe eSign" button:

    I have forwarded this to our developers to have it checked and fixed. We will update you on this thread as soon as this has been resolved. Apologies for the inconvenience.

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    JotForm Support

    Answered by TitusN on June 17, 2016 at 01:31 AM


    The service has been restored - you should be able to sign your documents now. 

    Please check. Kindly pardon the inconvenience caused.