What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm receiving email saying I've reached my api limit?

    Asked by ucuap on June 16, 2016 at 10:57 AM

    Hi,

    I've had this message in the past and I don't use api.  Just curious what it's about.

    Thank you

    email api limit message and thank in
  • Profile Image
    JotForm Support

    Answered by david on June 16, 2016 at 12:30 PM

    I see as well that you were not using any API key on your account at this time. I am not sure if the email you got was just a mistake on our end. Hopefully it doesn't happen again (do let us know if it does)

    I have reset your API limit counter for today. It does auto reset daily on your account as well.

  • Profile Image

    Answered by blakefam on June 22, 2016 at 06:14 AM

    I concur with this issue.

    I do not have any API keys, all my forms are disabled at the moment and I have had the same message 3 days in a row.

    "QUOTE"

    You have reached your JotForm API limit

     

    It seems like you have reached your API limit. FREE accounts are limited to 1,000 requests per day. Your API access has been disabled for the rest of the day. Since we understand that it can be an inconvenience to have your access stop working because you have reached your API limit, we'd like to remind you that you can upgrade and your API access will be running smoothly again."

     

    I am thinking there is an issue at JotForm's end of the internet pipeline :-)

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 22, 2016 at 09:26 AM

    I double checked your account and indeed you're not using any API and your forms are disabled. :)

    I again reset your API limit and recalculated monthly usage.

    Please let us know if the issue reappears from now on so we can investigate from there what is causing this.

    Thank you!

  • Profile Image

    Answered by blakefam on June 27, 2016 at 09:45 PM
    Previously I have reached my API limit even though I have no active forms -
    all are disabled.
    Today, I received another notification that I have reached my limit - all
    my forms remain disabled.
    I am thinking there is an issue on the server side of JotForm.
    cheers
    Bill

    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on June 27, 2016 at 11:30 PM

    @ blakefam

    I created a separate thread for you here https://www.jotform.com/answers/870613

    We will attend to it shortly