What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cancel credit card

    Asked by jorgeantunes on March 21, 2012 at 11:51 AM



    i need you to cancel my account debit on my credit card, how can I do that ?




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    Answered by ItalyTech on March 21, 2012 at 11:56 AM

    Hi, You must follow this link and confirm it.


    Hope it helps.


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    Answered by jorgeantunes on March 21, 2012 at 12:00 PM



    thanks but it redirects do a plimus page where it asks for a password for a user id that is filled with several numbers already.


    I don't know any user on plimus.




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    JotForm Support

    Answered by Goldo on March 21, 2012 at 12:55 PM

    The plimus username is a long string of numbers which you receive from Plimus when you first paid for jotform. May we kindly ask you to check your email for that.

    To reset the password, please visit:

    https://secure.plimus.com/jsp/forgot_password.jsp??designId=1 .

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    Answered by David S Yarckin on January 27, 2013 at 09:15 AM

    Please cancel my subscription to DogTv.com effective immediately. Thank you

    Please reply that this message was recieved and the requested action taken.


    David S. Yarckin

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    JotForm Support

    Answered by idarktech on January 27, 2013 at 11:02 AM

    @David S Yarckin

    Sorry but I can't find any records using the details you've posted on this public thread. Please provide more details so we can check it further. I'd also suggest to submit the subscription details like order ref # or email address used on subscription to our support email support[at]jotform[dot]com for your privacy. 

    Thank you!

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    Answered by Dionildo Vidal Pereira de Almeida on July 10, 2013 at 09:46 AM

    Caros Senhores

    Já em devido tempo tinha padido a anulação deste serviço, Por isso Agradeço o cancelamento imediato. Obrigado                                                                                                                                                                            Dionldo Almeida

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    JotForm Support

    Answered by Welvin on July 10, 2013 at 12:29 PM

    Hi Dionildo,

    Please create a separate thread with your request and please let us know your account information so we can check and proceed. I can't see any account associated to your email address.