What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    An old user is getting email, not the new user

    Asked by malassistant on June 16, 2016 at 11:49 AM

    I deleted an old user and added a new one.  The old user is getting emails from JotForm and the new user isn't receiving any.  Please help!  Thank you

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    Answered by KadeJM on June 16, 2016 at 01:25 PM

    I'm not quite sure I understand your issue here fully.

    Do you mean you changed the email notification address for someone that used to be listed on your account forms and they are receiving those emails or do you mean something else?

    What email are they receiving and which form is this happening on?

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    Answered by malassistant on June 16, 2016 at 01:36 PM

    I didn't change the email notification address, rather I deleted the user account that was receiving the emails and added a new user.  The old user is still receiving emails and I need the new user to receive the emails.  Does this help clarify?

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    JotForm Support

    Answered by david on June 16, 2016 at 03:21 PM

    In order to change your recipient email addresses please refer to our user guide on How to send notifications to multiple email addresses


     The process of changing a single recipient email address on your form notifications is just the same on that user guide.