What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel the subscription for one year, the form is confusing

    Asked by edanielc on June 16, 2016 at 12:03 PM

    I wanted to cancel the bronze plan, for some reason put me on the plan cancels with the respective collection and I did not want that for my form is confusing, I need to cancel the subscription, that I return the money and stay in the starter plan.

    Screenshot
    confusing and starter plan in Return
  • Profile Image
    JotForm Support

    Answered by david on June 16, 2016 at 01:30 PM

    I have cancelled your subscription and refunded your most recent payment.  You should see the refund in 5-7 business days depending on how quickly your bank releases funds.  If there is anything else we can assist you with, let us know and we will be happy to help.

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    Answered by edanielc on June 16, 2016 at 06:45 PM
    Very grateful for your kind attention
    Saludos.
    2016-06-16 11:28 GMT-06:00 JotForm :
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