What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The Designer and Theme in the form builder are not loading

    Asked by JuventudeAdventista on June 16, 2016 at 03:20 PM

    Any time I click on this option we need to edit appearance of form I get a never ending loading screen, like the the one attached. Actually this is happening on any form of our account.

    Is there any issue here? Can you help us?

     

    Thanks,

    Pablo

    Page URL:
    https://form.jotform.com/61666156102956

    Screenshot
    section designer form designer
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    JotForm Support

    Answered by jonathan on June 16, 2016 at 04:44 PM

    Thank you for providing us screenshot of the problem.

    But so far I could not reproduce the same problem when I test on your account and forms.

     

    Can you also retry but using a different browser? I was using Chrome and it was working. Perhaps it is just a browser issue on your side. Try resettng your browser as well.

    Please let us know if issue persist.

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    Answered by JuventudeAdventista on June 17, 2016 at 06:03 AM

    Hi, thanks for your input. This did work before, and we did try on 2 computers with Chrome and Firefox, but after your email we tried with Safari and worked fine. So I guess there may be some issues with scripts not supported on Chrome/FF ?

    Tks,

    Pablo

  • Profile Image

    Answered by JuventudeAdventista on June 17, 2016 at 06:24 AM

    Hi, we discover that Adblock started blocking this page, as after turning it off, it did work on Chrome too. This was working before, not sure why such behavior change.

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    JotForm Support

    Answered by Welvin on June 17, 2016 at 09:24 AM

    I used AdBlock too, both Designer and Themes are working for me. Maybe, you should reset your AdBlock (delete and re-install). If that is not working, you can disable Adblock for Jotform. We can guarantee you that we are safe.