The Designer and Theme in the form builder are not loading

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    JuventudeAdventista
    Asked on June 16, 2016 at 03:20 PM

    Any time I click on this option we need to edit appearance of form I get a never ending loading screen, like the the one attached. Actually this is happening on any form of our account.

    Is there any issue here? Can you help us?

     

    Thanks,

    Pablo

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    jonathan
    Answered on June 16, 2016 at 04:44 PM

    Thank you for providing us screenshot of the problem.

    But so far I could not reproduce the same problem when I test on your account and forms.

     

    Can you also retry but using a different browser? I was using Chrome and it was working. Perhaps it is just a browser issue on your side. Try resettng your browser as well.

    Please let us know if issue persist.

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    JuventudeAdventista
    Answered on June 17, 2016 at 06:03 AM

    Hi, thanks for your input. This did work before, and we did try on 2 computers with Chrome and Firefox, but after your email we tried with Safari and worked fine. So I guess there may be some issues with scripts not supported on Chrome/FF ?

    Tks,

    Pablo

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    JuventudeAdventista
    Answered on June 17, 2016 at 06:24 AM

    Hi, we discover that Adblock started blocking this page, as after turning it off, it did work on Chrome too. This was working before, not sure why such behavior change.

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    Welvin
    Answered on June 17, 2016 at 09:24 AM

    I used AdBlock too, both Designer and Themes are working for me. Maybe, you should reset your AdBlock (delete and re-install). If that is not working, you can disable Adblock for Jotform. We can guarantee you that we are safe.