What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not able to access uploaded documents

    Asked by sicpca on June 16, 2016 at 04:19 PM

    Please  I cant acess my documents . They dont open. PLease Help me!. Error 404

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    Answered by Ben on June 16, 2016 at 05:59 PM

    Please do let us know which files you are having issues with. Do please also note that each file has a limitation in the number of times you could download them.

    What this means is that if you are downloading huge files from your submissions panel (anything over 10MB) you can download it only 10 times.

    Anything up to 10MB will allow you to be downloaded up to 100 times.

    Once this is passed, each file will be locked to prevent further downloads.