What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems with my Contact Us form

    Asked by gfaizi on March 21, 2012 at 01:29 PM

    1.   I previously copied the code of this form to my website only to find it had disappeared a few days later.  Can you please advise why this is?

     

    2. When I previewed my Contact Us form, i was unable to enter the full email address as it would not work.

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    JotForm Support

    Answered by Goldo on March 21, 2012 at 01:33 PM

    I have checked your account and the form is still there, http://jotform.com/form/20441855439 and it's working. May we kindly ask you to re-embed the said form to your website, please. If possible, embed the form using 'iFrame'.

    You can adjust the Iframe height and width attributes to suit your website's design.

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    Answered by gfaizi on March 21, 2012 at 01:44 PM

    Thank you, I will do this and see.

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    JotForm Support

    Answered by Goldo on March 21, 2012 at 01:51 PM

    Let us know if that works gfaizi.

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    Answered by gfaizi on March 21, 2012 at 05:07 PM

    The email part of the form is still blocked even when I used iFrame for the code. 

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    JotForm Support

    Answered by Goldo on March 21, 2012 at 05:35 PM

    I see. Please provide us the URL to where you embedded the form please, we'll have a look.

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    Answered by gfaizi on March 23, 2012 at 11:48 AM
    http://www.discoveringyourdreamcareer.com/contact-us
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    Answered by moonzkie on March 23, 2012 at 12:16 PM

    Hi,

    As I have checked you form it shows that you have set the Max Size for the field as 2 (as seen on the SS below).

    What I did was I removed the max size for the field so that you can enter your email address without any limit.

    You can view your updated form on this site: http://jotform.com/form/20441855439

    I also checked your site, and everthing works fine now.

    Thank you.

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    Answered by gfaizi on March 23, 2012 at 12:36 PM
    Thank you very much.
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    Answered by Gladys Carden on March 26, 2012 at 12:34 PM

    I've created a contact form using your model and everything works except, the text box for entering the name has the following text in it:  d2lkZ2V0XzI3YnIwMjAwMWxwLmh0bWw=  How do it eliminate the this text so visitors to my site do not see it and are able to enter their name.

    Need help.

    Thanks you.

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    JotForm Support

    Answered by NeilVicente on March 26, 2012 at 12:55 PM

    @Gladys

    Your problem seems to be unrelated to the original poster's issue. Please open a new thread for your question so we can provide you more efficient and dedicated support.

    Kindly provide additional details as well, such as your account username, the name of the problematic form, and the page where you have embedded the form (if at all).

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    Answered by Gladys Carden on March 26, 2012 at 01:36 PM

    Hi I'm Gladys,

    My user name associated with my website is M3ONELINE.  The form I'm having trouble with is the contact us form on my website.

    I've created a contact form using your model and everything works except, the text box for entering the name has the following text in it: d2lkZ2V0XzI3YnIwMjAwMWxwLmh0bWw= How do it eliminate the this text so visitors to my site do not see it and are able to enter their name.

    Need help.

    You can view my issue on the contact us page of the website at www.m3online.org.

    Thanks,

    Gladys

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    JotForm Support

    Answered by NeilVicente on March 26, 2012 at 01:38 PM

    Gladys,

    Please open a new thread for your question by clicking here. Thank you!

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    Answered by Gladys Carden on March 26, 2012 at 05:44 PM

    ok thanks Neil.  I just posted my question on the link you provided.  Can you take a look and respond asap.  I'm excited about getting my website up and running and want the contact us from input to work correctly.

    Gladys