Could not save changes using Form Designer

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    hiloz1
    Asked on June 16, 2016 at 08:20 PM

    Hello


    It remains save button is turned round and round, will not be updated even after many hours.

    If you can not design change you in trouble.

    Thank you.

  • Profile Image
    jonathan
    Answered on June 16, 2016 at 10:09 PM

    Thank you for providing us the screenshot of the problem.

    Can you also try first disabling the auto save option on the Form Builder.

    User guide: How-to-Disable-Auto-Save

    I also suggest testing other browser. Try Chrome browser also 

    Let us know if the procedure I suggested did not resolve the issue.

  • Profile Image
    hiloz1
    Answered on June 16, 2016 at 11:09 PM

    Use the chrome browser, auto-save function was also to off.
    Change design, only much mark even if you press the save button is spinning round and round, can not be saved.

  • Profile Image
    jonathan
    Answered on June 16, 2016 at 11:23 PM

    Thank you for providing the details. I test it on your form https://www.jotform.me/form/61251832024445 and I was able to produce the problem also.

     

    I see a lot of red error on the browser console which probably were the reason the Form Designer hang up when saving.

    I have submitted a bug ticket report to our higher team support to check on this.

    We will let you know here once we have fixed this problem.

    Thank you.

  • Profile Image
    hiloz1
    Answered on June 16, 2016 at 11:31 PM

    Because I was only want to add to the CSS of change we were able to complete the operation in the Form Style of CSS setting of prefarence.

    I hope that the Designer tool is to move without any problems.

    Thank you!

  • Profile Image
    jonathan
    Answered on June 16, 2016 at 11:39 PM

    Since the Form Designer is hanging up on the form, you can add/edit the custom CSS code in the Preferences / Styles instead.

     

    You can save the changes to the form thi way.

    Let us know if this option will not work for you.