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    Forms are not sending notifications correctly.

    Asked by dcederholm on June 16, 2016 at 08:33 PM

    My forms for the Madison and Dundee volleyball camps are not sending notifications correctly. I have set up the notification email but it doesn't seem to be working. When I do the test it works but nothing from the live site comes through? 

    Page URL:
    http://www.volleybald.com/volleyball-camp-dundee-mi.html

    correctly My Forms site live site and
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    JotForm Support

    Answered by BDAVID on June 16, 2016 at 10:18 PM

    I checked your recipient emails, and one of them was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    The recipient has been white-listed, please try again. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com