What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not receiving notification emails.

    Asked by bkeogh on June 16, 2016 at 08:35 PM

    Hi, all of a sudden our notification emails have stopped. Being sent to two email addresses, so not just me. Is there an obvious reason for this sudden issue?

    What other details do you need to investigate for me? (my email is bkeogh@thepractice.com.au and the name of the form in question is Fact Find)

    Page URL:
    https://form.jotform.com/60338148561961

    Emails receiving name find all
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 16, 2016 at 10:11 PM

    The two email addresses bkeogh@thepractice.com.au and agrant@thepractice.com.au was added to the bounce list, which is why you are not receiving email notifications. I have now removed the addresses from the bounce list so you should receive the next notifications successfully.

    For more information on the bounce list and how to remove an address from it, please follow this guide: How to Remove Your Email Address from Bounce List.