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We are not receiving notification emails.Asked by bkeogh on June 16, 2016 at 08:35 PM
Hi, all of a sudden our notification emails have stopped. Being sent to two email addresses, so not just me. Is there an obvious reason for this sudden issue?
What other details do you need to investigate for me? (my email is firstname.lastname@example.org and the name of the form in question is Fact Find)
The two email addresses email@example.com and firstname.lastname@example.org was added to the bounce list, which is why you are not receiving email notifications. I have now removed the addresses from the bounce list so you should receive the next notifications successfully.
For more information on the bounce list and how to remove an address from it, please follow this guide: How to Remove Your Email Address from Bounce List.