My form has been disabled and my account was suspended

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    Lisa Sabrina AMBROSE
    Asked on June 16, 2016 at 10:12 PM

    Dear Admin,


    This form has been disabled and the account associated with it was also suspended.

    Please advise what went wrong?


    Thank you


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    Answered on June 16, 2016 at 11:22 PM

    Many of your forms are asking for credit card information using our plain text fields. Please be informed that we don't allow this type of form. It's against our Terms of Use ( 

    I have reactivated your account, but I have deleted the fields from the forms. Please refrain from adding them again. 

    If you'd like to collect a payment at a later date, you can integrate your form without payment tools and enable authorization: 

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    Answered on June 17, 2016 at 04:44 AM
    Thank you for your assistance!
  • Profile Image
    Answered on June 17, 2016 at 05:36 AM

    On behalf of Welvin, you are welcome.

    Feel free to let us know if you have further questions or concerns.