What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has been disabled and my account was suspended

    Asked by Lisa Sabrina AMBROSE on June 16, 2016 at 10:12 PM

    Dear Admin,


    This form has been disabled and the account associated with it was also suspended.

    Please advise what went wrong?


    Thank you



    Page URL:

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    JotForm Support

    Answered by Welvin on June 16, 2016 at 11:22 PM

    Many of your forms are asking for credit card information using our plain text fields. Please be informed that we don't allow this type of form. It's against our Terms of Use (http://www.jotform.com/terms/). 

    I have reactivated your account, but I have deleted the fields from the forms. Please refrain from adding them again. 

    If you'd like to collect a payment at a later date, you can integrate your form without payment tools and enable authorization:


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    Answered by XmasCarnivalKK on June 17, 2016 at 04:44 AM
    Thank you for your assistance!
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    JotForm Support

    Answered by liyam on June 17, 2016 at 05:36 AM

    On behalf of Welvin, you are welcome.

    Feel free to let us know if you have further questions or concerns.