What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotforms not coming through when an out of office on

    Asked by cancercouncilnsw on June 16, 2016 at 10:45 PM

    Hi, we had an out of office on one of our inboxes and did not receive any jot forms that were completed. Is there a way of still receiving them if you have an out of office on? 


    Thank you

    Leah 

     

    not coming through not receive
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    JotForm Support

    Answered by Welvin on June 16, 2016 at 11:38 PM

    If you mean you're not getting the form email, that is because your primary email address has been added to our bounce list. I've fixed this to our end, but to prevent this from happening again, we suggest checking the following guides and do our recommendations such as whitelisting our list of IP Addresses and Sending Domains:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications