What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No email notification received.

    Asked by tandtant on June 17, 2016 at 01:56 AM

    Hi support!

    I've a simple contact form that should send out a mail to my address tandtant@outlook.com but it currently doesn't do so. It has previously though worked flawlessly. When I login to jotform I can however see the submission.


    Regards, Christian

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    JotForm Support

    Answered by Chriistian on June 17, 2016 at 03:08 AM

    The email address tandtant@outlook.com appears to have been added to the bounce list, which may be why you are not receiving any notifications. I have now removed the address from the bounce list so you should receive the next email notifications successfully.

    To learn more about the bounce list and how to remove an address from it, please follow this guide: How to Remove Your Email Address from Bounce List.