What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues retrieving submissions

    Asked by GhazalaHashmi on June 17, 2016 at 02:20 AM

     

     

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    JotForm Support

    Answered by EltonCris on June 17, 2016 at 03:00 AM

    Do you have questions about your JotForm? Please let us know here by replying to this thread.

    Regards!

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    Answered by GhazalaHashmi on June 17, 2016 at 03:01 AM

    Thank you -- I resolved the issue. Just had to clear the cache to retrieve the submissions.

     

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    JotForm Support

    Answered by EltonCris on June 17, 2016 at 03:03 AM

    Great!

    Also FYI, we had a temporary server issue which took a few minutes that's why submissions were inaccessible during that time but it should be fine by now.

    Regards!

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    Answered by GhazalaHashmi on June 17, 2016 at 03:04 AM

    Thanks for following up!