What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is the status of jotform?

    Asked by toddraumer on June 17, 2016 at 02:46 AM

    Hi,

    I have just had a number of users complain that they were unable to submit my support registration form.

     

    I have also received a number of blank submissions.

     

    Before I upgrade (i'm almost out of space), I would like to understand why the service disruption.

     

    Your status says OK so Im assuming its something else.

     

    Bronson

    Page URL:
    http://forms.weareplanb.com.au/form/61381967481869

    Screenshot
    status Submissions registration form almost out of space
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 17, 2016 at 03:27 AM

    We apologize for the inconvenience. We had a temporary issue with the server earlier, however I would like to inform you that this issue has already been fixed. You should now be able to see the submissions successfully.

    However, I did notice that your account has exceeded the limit of submissions for a free account. Free accounts can receive 100 submissions per month, and you have exceeded that limit so your forms will be temporarily disabled. You will need to wait until the first day of the next month for the submission counter to reset to 0. If you want to receive more submissions this month, I would suggest upgrading to one of our available subscriptions here. Regards.