What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some Submissions get stuck

    Asked by MAINSTAGES on March 21, 2012 at 03:10 PM

    Hi there, some applications that get submitted through my form don't come out to the email address I set up for notification. Additionally, some applicants do not get a confirmation email when they complete the form.  Is this a browser issue? Thank you! 

    Page URL:
    http://www.mainstages.com/teaching-artists/online-application

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    Answered by fxr on March 21, 2012 at 06:58 PM

    Please ensure the Sender Email of both your notification and autoresponder emails to noreply@jotform.com to see if you have better success. 

     

    The form at : http://www.mainstages.com/teaching-artists/online-application  doesnt have an autoresponder set up on it. 

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    Answered by MAINSTAGES on March 22, 2012 at 03:49 PM
    I don't know what this means at all. Is there a way someone can help me
    troubleshoot on the phone? I paid for service now. Thank you
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    Answered by jeanettebmz on March 22, 2012 at 06:03 PM

    Unfortunately, we don't have a support service over the phone

    Here I leave you a guide :

    Click on "Email Alerts" and select "Notification":



    Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)

     

    Your will get the screen where you can change the sender to noreply@jotform.com

     

    In order to create an autoresponder, kindly follow the following guide

    Feel free to come back with more questions

    Jeanette


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    Answered by fxr on March 22, 2012 at 06:46 PM

    @mainstages,

    If you have replied to this by email, we are unfortunately unable to see it. 

    If it is important, could you please post your reply to the thread itself 

    http://www.jotform.com/answers/86308-Some-Submissions-get-stuck#3

     

    Thanks!