Some Submissions get stuck

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    MAINSTAGES
    Asked on March 21, 2012 at 03:10 PM

    Hi there, some applications that get submitted through my form don't come out to the email address I set up for notification. Additionally, some applicants do not get a confirmation email when they complete the form.  Is this a browser issue? Thank you! 

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    fxr
    Answered on March 21, 2012 at 06:58 PM

    Please ensure the Sender Email of both your notification and autoresponder emails to noreply@jotform.com to see if you have better success. 

     

    The form at : http://www.mainstages.com/teaching-artists/online-application  doesnt have an autoresponder set up on it. 

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    MAINSTAGES
    Answered on March 22, 2012 at 03:49 PM
    I don't know what this means at all. Is there a way someone can help me
    troubleshoot on the phone? I paid for service now. Thank you
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    jeanettebmz
    Answered on March 22, 2012 at 06:03 PM

    Unfortunately, we don't have a support service over the phone

    Here I leave you a guide :

    Click on "Email Alerts" and select "Notification":



    Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)

     

    Your will get the screen where you can change the sender to noreply@jotform.com

     

    In order to create an autoresponder, kindly follow the following guide

    Feel free to come back with more questions

    Jeanette


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    fxr
    Answered on March 22, 2012 at 06:46 PM

    @mainstages,

    If you have replied to this by email, we are unfortunately unable to see it. 

    If it is important, could you please post your reply to the thread itself 

    http://www.jotform.com/answers/86308-Some-Submissions-get-stuck#3

     

    Thanks!