Hello - your form mails and password reset requests are not coming through to me!

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    Des Clark 
    Asked on June 17, 2016 at 07:43 AM

    Hello, forms on the url below are not coming through to our email address. Neither are password reset request forms so I can't even login to our account to see what the difficulties are. Other emails ARE coming into info@trekkinginthealps.com so the problem isn't with our email server.


    Can you please look into this ASAP and revert. Can you also please Cc my other email address in your reply in case your reply still doesn't get to our info@ email. 


    Looking forward to getting this resolved ASAP.


    Regards, Des Clark

  • Profile Image
    Answered on June 17, 2016 at 08:20 AM


    Your email was in the bounce list. This happens when the email is rejected by the email providers for some time. I have removed it form the bounce list. you should be able to get notifications.

    Please follow the link http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues for detailed explanation

    Best Regards