What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trying to use a template but getting error message

    Asked by Danielle StJean  on June 17, 2016 at 08:13 AM


       I am trying to use the template found here http://www.jotform.com/form-templates/photo-session-deposit

    because it's perfect, exactly what I need, but when I click on the use template button the button then says "cloning" but nothing happens.  How do I use and edit the template for my needs?  A while back I create a contact form with jotform from scratch and there was no issue.

    Thank you.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 17, 2016 at 09:54 AM

    I was able to clone that template here without any problem. Would you please try it again this time?

    You can also clone the form I cloned from that template https://form.jotform.com/form/61684333925966.

    Guide: https://www.jotform.com/help/28-Cloning-a-Form-from-a-Web-Page

    Let us know if you need further help. Thanks!