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    Incomplete payments: Email notifications not being received

    Asked by SPBA on June 17, 2016 at 09:41 AM

    I am not receiving submissions for this form to my inbox.  I manage two accounts and they are set up the same however not getting anything from this account. Nothing in the spam folder either.

    Please advise

    Tom Zaleski

    910-673-2260

    Page URL:
    http://www.southernpines.biz/become-a-member-of-the-spba-register-onli<br/>ne-or-download-your-application/

    Screenshot
    not being received submissions email notifications unable to receive incomplete payments
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    JotForm Support

    Answered by Jan on June 17, 2016 at 11:40 AM

    Your email address is not in the bounce list I checked the mail logs and I can see that the notification test are being sent successfully. I can also see that your email notification is configured correctly.

    I did a test submission on your form. However, it didn't appear in the mail logs because I didn't complete the payment. Possibly, it is in the Incomplete Payments section. Here's a guide on how to view incomplete payments.

     

    You will not receive an email notification if the payment was not completed. This is set by default, although you can change it if you like to.

    Please select the payment field and then click the "Options" icon. After that, select "Edit Properties". In the properties, you'll see the "Pending" is set to "No". You can double click it and change it to "Yes".

    I would suggest you filling up the form and completing the payment so that you'll receive the notification.

    Related guides:
    Paypal-Incomplete-Payments-FAQ
    How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Hope that helps. Thank you.