What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Incomplete payments: Email notifications not being received

    Asked by SPBA on June 17, 2016 at 09:41 AM

    I am not receiving submissions for this form to my inbox.  I manage two accounts and they are set up the same however not getting anything from this account. Nothing in the spam folder either.

    Please advise

    Tom Zaleski


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on June 17, 2016 at 11:40 AM

    Your email address is not in the bounce list I checked the mail logs and I can see that the notification test are being sent successfully. I can also see that your email notification is configured correctly.

    I did a test submission on your form. However, it didn't appear in the mail logs because I didn't complete the payment. Possibly, it is in the Incomplete Payments section. Here's a guide on how to view incomplete payments.


    You will not receive an email notification if the payment was not completed. This is set by default, although you can change it if you like to.

    Please select the payment field and then click the "Options" icon. After that, select "Edit Properties". In the properties, you'll see the "Pending" is set to "No". You can double click it and change it to "Yes".

    I would suggest you filling up the form and completing the payment so that you'll receive the notification.

    Related guides:

    Hope that helps. Thank you.