What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notification: Email didn't get sent

    Asked by mccsHH on June 17, 2016 at 10:21 AM

    We've been using JotForms for a year now and every so often the notification email doesn't get sent.  Ours is set up to send two emails - one to the submitter for confirmation of a successful submittal and one to us for notification of the submittal. For example, on June 15th we had two forms submitted that sent the email to the submitter but not to us. I'm trying to figure out if it an issue on JotForm or if it is an issue on our side. We had two other forms submitted that worked correctly. Any ideas? Thanks, Barb

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    JotForm Support

    Answered by Kevin_G on June 17, 2016 at 11:34 AM

    I have checked the email address you're currently using in all your forms and I can see it is not in our bounce list, this is the most common reason why emails are not sent successfully. 

    You can also check the email history by following the steps on this guide: How-to-View-All-Your-Form-Email-History

    You may also ask your email provider to white-list our IP addresses, here is the guide where you will find this info: Whitelisting-JotMails-IP-Addresses

    You may also consider using SMTP if the issue still persists, this should help you to properly receive emails as well, here is the guide to do it: How-to-Setup-SMTP-for-a-Form

    If after following these steps this still does not work, please let us know, we will be glad to help you.