What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auth.net Error Need Recurring Billing"

    Asked by Ryan on March 21, 2012 at 04:24 PM
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    Answered by gori-mathew on March 21, 2012 at 04:59 PM


    Yes, with JotForm you can collect payments on a periodic basis. This is ideal for subscriptions wherein you need to charge a fixed membership rate on a regular basis (monthly, yearly, etc) just like how JotForm would charge premium and professional plan users.

    When setting up Authorize.net integration in your form's Payment Tool Wizard, just select the option below:

    Then, setup a product or products representing the membership plan you're selling.

    You can even set up a trial period if you offer one in your product. You can also set a different first payment.

    JotForm does not handle the recurring billing. Authorize.net handles them Jotform simply creates the subscription on these services and they do the rest. They keep the credit card information on their database and charge the user periodically.  You should get in touch with authorize.net for more information on setting up recurring billing on your merchant account.

    We hope you find this information useful. Please let us know if you have any other questions or concerns. Thank you for using JotForm!

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    Answered by neuhofel on March 21, 2012 at 05:05 PM

    I currently have an active and working Auth.net account with recurring billing, but I get an ERROR message when trying to use a JotForm that I do NOT have 'recurring billing' with my Auth.net account.

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    JotForm Support

    Answered by Mike_T on March 21, 2012 at 08:23 PM

    The FIELD is set as Required in the Merchant Interface and the FIELD is not being sent to the gateway.

    In order to solve the problem, please change the FIELD value to NOT REQUIRED: Login to the Merchant Interface ( https://secure.authorize.net ), click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the particular FIELD.

    Authorize.net Gateway: [FIELD] is required. Reason Code: (33)

    Please feel free to contact us if you need any further assistance.