What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It seems as though IE 10 is having issues attaching files. Is there a compatibility issue?

    Asked by LindaMuscatell on June 17, 2016 at 12:12 PM

    When the form is being filled and a file is being attached it states it failed, however when we receive the notification the files are actually there.  Can someone look into this for me?  Google Chrome seems to be working fine.

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    JotForm Support

    Answered by BJoanna on June 17, 2016 at 01:33 PM

    I do not have Internet Explorer 10 to test your form. I have tested in IE 8 but I was not able to replicate mentioned issue. Please note that we recommend using of Google Chrome and Mozilla Firefox.

    Can you please try to update your Internet Explorer to latest version to see if that will resolve your issue. 

    You can also try to turn OFF allow multiple option and use single file upload field. 

    Hope this will help. Let us know if you need further assistance. 

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    JotForm Support

    Answered by NeilVicente on July 09, 2016 at 10:07 AM

    Hi Linda,

    We have released a patch today that addresses this bug. Can you please check and confirm if the issue is resolved on your end?