It seems as though IE 10 is having issues attaching files. Is there a compatibility issue?

  • ErikaWaldron
    Asked on June 17, 2016 at 12:12 PM

    When the form is being filled and a file is being attached it states it failed, however when we receive the notification the files are actually there.  Can someone look into this for me?  Google Chrome seems to be working fine.

    Jotform Thread 863408 Screenshot
    Page URL: http://form.jotform.us/form/50364160294148
  • BJoanna
    Replied on June 17, 2016 at 1:33 PM

    I do not have Internet Explorer 10 to test your form. I have tested in IE 8 but I was not able to replicate mentioned issue. Please note that we recommend using of Google Chrome and Mozilla Firefox.

    Can you please try to update your Internet Explorer to latest version to see if that will resolve your issue. 

    You can also try to turn OFF allow multiple option and use single file upload field. 

    It seems as though IE 10 is having issues attaching files Screenshot 20

    Hope this will help. Let us know if you need further assistance. 

  • NeilVicente
    Replied on July 9, 2016 at 10:07 AM

    Hi Linda,

    We have released a patch today that addresses this bug. Can you please check and confirm if the issue is resolved on your end?

    Thanks!