What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What do I do with incomplete payments?

    Asked by MGGKC on June 17, 2016 at 01:05 PM

    I'm not sure that I understand what incomplete payments are.  For example - one shows in this status that we have received payment for and shows up on our file as completed.  Does this appear if the registrant has tried but failed in a submission?


    I'm confused about how these get this status.


    Thanks!  Karen

    Page URL:

  • Profile Image

    Answered by Carina on June 17, 2016 at 02:04 PM

    With Paypal forms, the user first submits the form and then is redirected to the Paypal payment page in order to finish the payment. What happens is that if the user submits the form but does not finish the payment in the Paypal payment page (for instance closes the browser window), the submission will be shown as an incomplete payment. 

    You can see here more information in Incomplete Payments:


    If you need further assistance please let us know.