- daniellecAsked on June 17, 2016 at 05:24 PM
I decided I wanted to go back to the FREE subscription and I thought I could cancel whenever I want but when I did it said that I wouldn't go to the FREE subscription until NEXT year! The whole point of me canceling was because I don't want to keep paying $5. So will since I already downgraded will I have to continue to pay $5/month or can I go to the FREE now?
Thanks! I appreciate the help!
- JotForm SupportdavidAnswered on June 17, 2016 at 06:16 PM
Since you are within the 30 days trial period for you subscription, I have refunded your subscription payment and set your account back to a Free one. If there is anything else we can assist you with, let us know and we will be happy to help.
- daniellecAnswered on June 20, 2016 at 09:40 AM
Nope, that is all. Thank you so much for helping!