What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription Change, refund request within 30 days

    Asked by daniellec on June 17, 2016 at 05:24 PM


     I decided I wanted to go back to the FREE subscription and I thought I could cancel whenever I want but when I did it said that I wouldn't go to the FREE subscription until NEXT year! The whole point of me canceling was because I don't want to keep paying $5. So will since I already downgraded will I have to continue to pay $5/month or can I go to the FREE now?


    Thanks! I appreciate the help!

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    JotForm Support

    Answered by david on June 17, 2016 at 06:16 PM

    Since you are within the 30 days trial period for you subscription, I have refunded your subscription payment and set your account back to a Free one.  If there is anything else we can assist you with, let us know and we will be happy to help.

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    Answered by daniellec on June 20, 2016 at 09:40 AM

    Nope, that is all. Thank you so much for helping!