Subscription Change, refund request within 30 days

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    daniellec
    Asked on June 17, 2016 at 05:24 PM

    Hello, 

     I decided I wanted to go back to the FREE subscription and I thought I could cancel whenever I want but when I did it said that I wouldn't go to the FREE subscription until NEXT year! The whole point of me canceling was because I don't want to keep paying $5. So will since I already downgraded will I have to continue to pay $5/month or can I go to the FREE now?

     

    Thanks! I appreciate the help!

  • Profile Image
    david
    Answered on June 17, 2016 at 06:16 PM

    Since you are within the 30 days trial period for you subscription, I have refunded your subscription payment and set your account back to a Free one.  If there is anything else we can assist you with, let us know and we will be happy to help.

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    daniellec
    Answered on June 20, 2016 at 09:40 AM

    Nope, that is all. Thank you so much for helping!