What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Avoiding multiple submissions

    Asked by dtgmiletisim on June 17, 2016 at 07:23 PM

    Hi there, I would be very pleased if someone could help me in controlling forms with a specific field in order to prevent multiple submissions. In my form, from settings I enabled "Name" check. Even though I test the form with different names, it still gives the same error message that this form doesn't allow multiple submissions. 

    Page URL:
    https://form.jotformeu.com/61654333071349

  • Profile Image
    JotForm Support

    Answered by Jim_R on June 17, 2016 at 08:04 PM

    Hi,

    Thanks for using Jotform!

    Sure, we can help you with that. You may set form limits based on a unique question/field. I cloned your form to see if the "Name" check you mentioned was implemented. However, it shows you haven't set it up to be a unique question yet in order to prevent multiple submissions.

    A better solution is to use a different field rather than the Full Name field as the unique one (e.g. Email Address). Just follow our guide on How to set Form Limits Based on a Unique Question. In fact, this feature is available only for drop down selectors and fields which have a single text box. It will not work for Full Name, Phone or (Postal) Address because they each consist of multiple text boxes.

    An alternative way of preventing users from making multiple submissions on a form is to Set Unique Submissions on a Form.

     

    Hope that helped! Don't hesitate to get back to us if you have further questions.

  • Profile Image

    Answered by dtgmiletisim on June 17, 2016 at 08:35 PM

    Hi Jim, thanks for your quick response. I tried to follow your advice and set uniqe question as email address. Even though I change email address everytime, I still get a warning and can not submit further.Could you help me on that? Should I change the name of the field from Email Address to Email only?

  • Profile Image
    JotForm Support

    Answered by Jim_R on June 17, 2016 at 09:05 PM

    I checked your form and noticed the following:

    I'm assuming you're testing the form submission to see if your changes worked when you said "Even though I change email address everytime, I still get a warning and can not submit further." You don't have to change the name of the field from Email Address to Email only.

    I'm seeing a total of 4 different email fields (Email Address, Alternative Email, Email, and Email of the Official). So while testing, please ensure that you'll test with the Email field (the one I highlighted above) on your "Information related to your next of kin" section since that was what you have chosen as your Unique Question. You may change the Unique Question to your preferred field, just ensure you're testing with the selected one.

    Kindly give it another try and let us know if you're still not able to submit further so we can have another look.

  • Profile Image

    Answered by dtgmiletisim on June 18, 2016 at 08:07 PM

    Hi Jim, 

    I am so glad that with your kind help, I sorted it out. Anyone having the same issue should know that Name and Surname fields are not suitable for unique question check in order to avoid multiple submissions. Thank you Jim, thank you Jotform for the spectacular customer service.

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 18, 2016 at 10:22 PM

    We are happy to hear that this is sorted now.

    Should you have any other questions, feel free to contact us anytime.