What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Builder: Scrollbar not appearing in Windows 10 until page is refreshed

    Asked by craigm on June 17, 2016 at 09:17 PM
    Regarding the long form issue, I have disabled all extensions in both
    Chrome and Firefox and the issue remains. I tried creating a simple new
    long form and I had to save and refresh the page as soon as the form
    extended past the bottom of my browser window.
    This is a minor issue but thanks for looking into it.
    Craig
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    JotForm Support

    Answered by Boris on June 17, 2016 at 09:40 PM

    We have tested the scrolling functionality of the Form Builder in various desktops and devices, and in most of them, the scrollbar is correctly present from the very start, as can be seen in the following animation:

    https://www.jotform.com/uploads/forum/Boris/1466212954sc160618-3.gif

    However, on Windows 10, the Form Builder seems to be loading without a scrollbar:

    Thank you for bringing it up to our attention, I have forwarded this as a bug report to our developers for closer inspection. We will let you know through this thread once the issue is resolved.

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    Answered by craigm on June 17, 2016 at 10:45 PM
    Yes, I am using Windows 10 with Firefox or Chrome (extensions disabled for
    testing).
    ...
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    JotForm Support

    Answered by Kevin_G on June 17, 2016 at 11:28 PM

    Thank you for the additional details, I see my colleague has already escalated this issue to our second level, we should receive news regarding to this matter as soon as possible and we will update you about it via this thread. 

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    JotForm Developer

    Answered by hasan on June 20, 2016 at 08:03 AM

    Hello Craig,

    Thank you for your report. It should be fixed now.

    Have a nice day.