What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We aren't receiving email notification that the form is being filled out.

    Asked by meltmassage on June 18, 2016 at 10:42 AM

    Please help. This is very bad for business. Please call me at 646 450 6358 or 646 338 2696.

    Problem began Thursday afternoon and is still in effect.

     

    Page URL:
    http://www.meltmassagenyc.com/contact.php

    email notification email receiving filled
  • Profile Image
    JotForm Support

    Answered by liyam on June 18, 2016 at 10:54 AM

    Hello meltmassage,

    Thank you for reporting this matter to us. It is also unfortunate that we do not have any phone contact center to handle your request for a voice call.

    I inspected your email address and found it in our bounce list:

    Reason(s) : smtp; 552 5.2.0 7Umq1t02S32XNeG01 - 7Umq1t02S32XNeG01Umr9e

    I have now removed your email from the said list. It should start sending emails again to your email address.

    Emails land in the bounce list whenever the email server of the receiver keeps on blocking emails coming from JotForm, for this reason, the system automatically includes the email address to prevent sending emails further.

    A measure that should prevent your mail server from blocking or putting mails in the junk mail is to add the noreply@jotform.com email address to your webmail's address book.

    Another measure is to try to contact your email service provider and ask them to whitelist the IP addresses and/or domains used by JotForm for sending email alerts. You can find the list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you have other questions, or you need some clarification, please do let us know.

    Thanks.